Training, education and services for a diverse workplace

Diversity - Cultural Sensitivity Training

This interactive, participatory session will demonstrate why workplaces emphasizing the importance of managing diversity, valuing employee/client/customer differences, and sensitively responding to both employee and client needs are characterized by:

Participants will learn:

Diversity is readily apparent in Canada's workforce and throughout the general population. It includes a wide range of characteristics such as, but not limited to differences regarding:

race, language, culture, gender, sexual orientation, age, differing physical ability, ethnicity, religion, marital status, parental status, appearance, class, socioeconomic status, educational background, union membership, management status and job experience...

Diversity involves all of the things that make us different from one another.

Exact training content is custom designed to meet client needs.

Workshop content can provide information and activities about:

  1. Understanding diversity
  2. Immigration, changing demographics and today's workforce
  3. Diversity business case
  4. Creating a healthy workplace by valuing diversity, respecting differences, developing cross-cultural communication skills and cultural sensitivity
  5. Impact of visible and nonvisible differences on work and communication styles
  6. Understanding culture
  7. Culture and communication
  8. Impact of stereotypes, prejudice, biases, discrimination, harassment, racism
  9. Resolving diversity related conflict
  10. Developing a personal Diversity Action Plan