Cultural Competence in Health Care and/or Social Service Organizations

Learn how your staff, management and organization can work effectively in cross-cultural situations.

Exact training content will be custom designed to meet your organization’s needs. The following topics are usually included:

  • defining and overcoming cultural and language barriers
  • developing effective cross-cultural communication skills
  • understanding and respecting value differences across cultures
  • culture shock, resettlement, post traumatic stress and related concepts
  • surfacing/eradicating power differences between consumers and social service and/or healthcare organizations
  • ensuring and providing equitable services

Discrimination-Harassment Prevention

Learn about what your organization can do to ensure a healthy environment.

This interactive workshop will help your managers and employees understand what constitutes discrimination and harassment and the various forms these behaviours can take.

Exact training content will be custom designed to meet your organization’s needs. The following topics are usually included:

  • definitions of potential or actual workplace harassment, discrimination or abuse
  • legal implications of harassment and abuse for employers and employees
  • constructive responses to discrimination, harassment and abuse
  • steps to take in ensuring a respectful workplace
  • how to begin resolving ongoing problems or concerns

Diversity-Cultural Sensitivity

Diversity includes a wide range of characteristics such as, but not limited to differences regarding:

age, appearance, culture, educational background, differing physical abilities, ethnicity, gender, gender identity, job experience, language, management status, marital status, parental status, race, religion, sexual orientation, socioeconomic status, union membership …

Learn why it is important to value and respectfully respond to employee and client differences. Exact training content will be custom designed to meet your organization’s needs. The following topics are usually included:

  • impact of culture on perception, behaviour, values
  • why differences affect how people work, want to be managed and manage others
  • how to understand and overcome biases, discrimination, harassment, prejudice and racism
  • how to improve communication skills
  • how valuing workforce diversity affects bottom-line issues

Diversity Customer Service

Does your organization really know who your customers are? Is your staff able to sensitively and respectfully respond to clients? Are you able to attract and retain employees who reflect your client/customer base?

This interactive workshop can help your organization improve its marketing and customer service initiatives. Exact training content will be custom designed to meet your organization’s needs. The following topics are usually included:

  • defining diversity customer service
  • changed and changing demographics
  • understanding and overcoming biases, prejudice and stereotypes
  • communication skills, such as: asking questions effectively, assertive communication, cross-cultural communication, listening skills, negotiation skills